Effective Date: August 4, 2026

Cleaning Fairies VA (“Cleaning Fairies VA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, interact with our advertisements, submit a form, request a quote, communicate with us, or receive cleaning services from us.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Name

Email address

Phone number

Service address

ZIP code or city

Type of cleaning service requested

Home or property details

Preferred cleaning frequency

Scheduling preferences

Information related to quotes, appointments, and services

SMS consent selections

Communications you send to our team

Feedback, reviews, or survey responses

Payment-related information when applicable

Payment information may be processed by a third-party payment provider. Cleaning Fairies VA may not directly store complete payment-card information.

When you interact with our website, advertisements, or forms, we may also automatically collect limited technical information, including:

Browser type

Device type

Internet Protocol address

Referring pages

Pages visited

Website activity

Form interactions

Cookie identifiers

Advertising and analytics information

2. How We Collect Information

We may collect information:

Directly from you when you contact us, submit a form, request a quote, schedule service, or communicate with our team.

Through Cleaning Fairies VA website forms and chat widgets.

Through Cleaning Fairies VA Facebook or Instagram Instant Forms.

Through phone calls, emails, and text-message conversations.

Automatically through cookies, pixels, analytics tools, and similar technologies.

From service providers that help us operate our website, advertisements, CRM, scheduling, communications, or payment systems.

We do not purchase or rent SMS opt-in lists.

3. How We Use Your Information

We may use your information to:

Respond to quote and service requests

Contact you regarding your cleaning needs

Prepare estimates

Coordinate scheduling

Confirm and manage appointments

Provide appointment reminders

Provide service-related updates

Deliver customer support

Respond to questions

Send post-service follow-ups

Send review requests

Maintain customer and service records

Process payments where applicable

Improve our website, advertisements, forms, and customer experience

Measure advertising and website performance

Prevent fraud, misuse, or security threats

Enforce our policies

Comply with applicable legal obligations

Send marketing communications when you have separately consented to receive them

We do not sell or rent your personal information for monetary compensation.

4. SMS Communications and Consent

Cleaning Fairies VA may offer informational and marketing SMS programs. Consent for each type of messaging is collected separately where required.

Informational SMS Messages

When you affirmatively opt in to informational text messages, Cleaning Fairies VA may send messages related to:

Confirmation that your quote request was received

Questions needed to prepare an estimate

Scheduling coordination

Appointment confirmations

Appointment reminders

Service-related updates

Customer-support responses

Post-service follow-ups

Review requests

Marketing SMS Messages

When you separately and affirmatively opt in to marketing text messages, Cleaning Fairies VA may send messages related to:

Discounts

Special offers

Seasonal promotions

Cleaning-service announcements

Availability updates

Other promotional communications

Agreeing to informational SMS messages does not automatically enroll you in marketing SMS messages.

Methods of Consent

Customers may opt in through a Cleaning Fairies VA website form, chat widget, Facebook Instant Form, Instagram Instant Form, or another clearly disclosed consent method.

Providing a phone number by itself does not constitute consent to receive automated SMS messages.

Where a form provides a Yes or No SMS consent choice, only customers who affirmatively select Yes will receive the applicable automated text messages. Customers who select No may still submit a quote or service request and may be contacted through other legally permitted methods, such as phone or email.

SMS consent is voluntary and is not a condition of purchasing services from Cleaning Fairies VA.

Frequency and Charges

Message frequency varies depending on your inquiry, appointments, services, consent selections, and interactions with our team.

Message and data rates may apply. Your wireless carrier’s standard messaging and data charges may apply to messages sent or received.

Opting Out

You may opt out of SMS messages at any time by replying STOP to a message from Cleaning Fairies VA.

After you reply STOP, you may receive a final confirmation message stating that you have been unsubscribed. You will not receive additional SMS messages unless you opt in again through an approved consent method.

Replying STOP generally stops SMS communications from the sending number. You may contact us directly if you would like to change only certain communication preferences.

Help

For SMS assistance, reply HELP to a message or contact Cleaning Fairies VA using the contact information listed at the end of this Privacy Policy.

Wireless carriers are not liable for delayed or undelivered messages.

5. Mobile Information and SMS Consent Data

Cleaning Fairies VA does not sell, rent, transfer, or share mobile information with third parties or affiliates for their marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of services, such as customer service, communications delivery, scheduling, and business operations, is permitted only as necessary to perform services on our behalf.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is specific to Cleaning Fairies VA and will not be transferred to another business for that business’s independent marketing purposes.

6. How We Share Information

We may disclose limited personal information to trusted service providers that help us operate our business, including:

Website-hosting providers

Customer-relationship-management systems

Scheduling providers

Communications and telephone providers

Analytics providers

Advertising platforms

Payment processors

Administrative and professional service providers

These providers may process information only as reasonably necessary to perform services for Cleaning Fairies VA. They are not authorized to use personal information for their own unrelated marketing purposes.

As stated above, SMS opt-in data and consent are not shared with third parties for marketing or promotional purposes.

We may also disclose information:

When required by law, subpoena, court order, or legal process

To protect the rights, safety, or property of Cleaning Fairies VA, our customers, or others

To investigate suspected fraud, abuse, unlawful conduct, or security threats

To establish, exercise, or defend legal claims

In connection with a business reorganization, merger, acquisition, or sale, subject to applicable privacy and consent requirements

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Operate and improve the website

Remember visitor preferences

Understand website traffic

Determine how visitors interact with pages and forms

Measure advertising performance

Improve our services and marketing efforts

Prevent fraud and protect website security

These technologies may be provided by platforms such as Google, Meta, or our website and CRM providers.

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services

Maintain business and customer records

Complete transactions

Resolve disputes

Enforce agreements

Comply with tax, accounting, regulatory, or legal obligations

Protect against fraud or misuse

Retention periods may vary based on the type of information, the purpose for which it was collected, and applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, alteration, disclosure, or misuse.

No electronic transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you

Request correction of inaccurate information

Request deletion of certain personal information

Request information about how your information is used

Update your communication preferences

Withdraw SMS consent by replying STOP

Withdraw marketing consent

Object to or restrict certain uses of your information where applicable

We may need to verify your identity before fulfilling certain privacy requests.

To submit a privacy request, contact us using the information listed below.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social-media platforms, payment providers, or other services.

Cleaning Fairies VA is not responsible for the privacy practices, security, or content of independently operated third-party services. Your use of those services is subject to their own terms and privacy policies.

12. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations.

The revised policy will be posted on this page with an updated effective date. Your continued interaction with our services after an update is subject to the revised Privacy Policy.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

Cleaning Fairies VA
Phone: (703) 899-5218
Email: [email protected]
Website: https://cleaningfairiesva.com/