Terms and Conditions

Effective Date: August 4, 2026

These Terms and Conditions (“Terms”) apply to your use of the Cleaning Fairies VA website, forms, communications, quote-request process, scheduling tools, and related cleaning services.

By accessing our website, submitting information, requesting a quote, scheduling service, or otherwise interacting with Cleaning Fairies VA, you agree to these Terms.

If you do not agree with these Terms, please do not use our website or services.

1. Cleaning Services

Cleaning Fairies VA provides residential and commercial cleaning services in the geographic areas we serve.

Information displayed on our website is provided for general informational purposes. Service availability, pricing, scheduling, and eligibility may depend on factors such as:

Service location

Property size and condition

Cleaning type

Requested frequency

Scheduling availability

Information provided during the quote process

Submitting a request does not guarantee that Cleaning Fairies VA will accept, schedule, or perform a service.

2. Quotes and Service Information

Quotes may be based on information you provide through a website form, advertisement form, phone call, email, text conversation, photographs, or an in-person assessment.

You agree to provide information that is accurate and reasonably complete. A quote may be revised if:

The property’s condition differs materially from the information provided

Additional rooms, services, or tasks are requested

Access limitations affect the work

Safety concerns are discovered

Other material circumstances change

Specific scheduling, cancellation, payment, or service policies may be communicated during the booking process.

3. Website Use

You agree to use our website only for lawful purposes.

You may not:

Attempt to gain unauthorized access to our systems

Interfere with the website’s operation or security

Submit false, fraudulent, or misleading information

Use the website to transmit malicious software

Impersonate another person or business

Use website content in a way that infringes the rights of Cleaning Fairies VA or another party

Engage in conduct that violates applicable law

We may restrict access to the website when reasonably necessary to protect our business, users, systems, or legal rights.

4. Cleaning Fairies VA SMS Program

Cleaning Fairies VA offers SMS communications to customers and prospective customers who affirmatively opt in.

Depending on the consent you provide, the SMS program may include informational messages, marketing messages, or both.

Informational Messages

Informational SMS messages may include:

Responses to quote and service inquiries

Confirmation that a request was received

Questions needed to prepare an estimate

Scheduling coordination

Appointment confirmations

Appointment reminders

Service-related updates

Customer-support responses

Post-service follow-ups

Review requests

Marketing Messages

Marketing SMS messages may include:

Discounts

Special offers

Seasonal promotions

Cleaning-service announcements

Availability updates

Other promotional communications

Marketing consent is collected separately where required. Agreeing to receive informational messages does not automatically enroll you in marketing messages.

5. SMS Consent

You may opt in to SMS communications through a Cleaning Fairies VA website form, chat widget, Facebook Instant Form, Instagram Instant Form, or another clearly disclosed consent method.

Providing a phone number alone does not constitute consent to receive automated SMS messages.

Where separate informational and marketing SMS options are presented, you may agree to one category, both categories, or neither category.

SMS consent is voluntary and is not a condition of purchasing or receiving cleaning services.

By affirmatively opting in, you authorize Cleaning Fairies VA to send the selected categories of SMS messages to the mobile number you provided. Messages may be sent using automated technology.

You represent that:

You are the subscriber or customary user of the mobile number provided

You are authorized to provide consent for that number

The information you provide is accurate

You will notify us if the number changes or is reassigned

6. Message Frequency and Charges

Message frequency varies depending on:

Your inquiry

Your appointments

Services you receive

Your communication preferences

Your interactions with Cleaning Fairies VA

Whether you opted in to marketing messages

Message and data rates may apply. Cleaning Fairies VA does not charge a separate fee for SMS messages, but your wireless carrier may charge messaging or data fees under your mobile plan.

Contact your wireless provider with questions about your messaging or data plan.

7. Opting Out

You may cancel SMS communications at any time by replying STOP to a message from Cleaning Fairies VA.

After you reply STOP, we may send one final confirmation message stating that your unsubscribe request was received. No additional SMS messages will be sent from that messaging program unless you opt in again.

Other commonly recognized opt-out keywords may also be honored where supported.

Replying STOP generally unsubscribes you from messages sent through that number. Contact Cleaning Fairies VA directly if you want to adjust only certain communication preferences.

Opting out of SMS does not prevent us from contacting you through other legally permitted methods when necessary to respond to an active service request, such as email or a non-automated phone call.

8. Rejoining the SMS Program

After opting out, you may rejoin by completing a new approved opt-in process, submitting a new SMS consent selection, or otherwise providing valid affirmative consent.

Sending a new inquiry without affirmatively consenting to SMS may not automatically re-enroll you.

9. Help and Customer Support

For assistance with the SMS program, reply HELP to a message from Cleaning Fairies VA.

You may also contact us at:

Cleaning Fairies VA
Phone: (703) 899-5218
Email: [email protected]
Website: https://cleaningfairiesva.com/

10. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of SMS messages is subject to effective transmission by your wireless provider and network operator. Cleaning Fairies VA cannot guarantee that every message will be delivered, delivered on time, or available in every geographic area.

11. Privacy and Mobile Information

Our collection and use of personal information are governed by the Cleaning Fairies VA Privacy Policy, available through the Privacy Policy link on our website.

Cleaning Fairies VA does not sell, rent, transfer, or share SMS opt-in data or consent with third parties or affiliates for their marketing or promotional purposes.

All categories of information sharing described in our Privacy Policy exclude text messaging originator opt-in data and consent. SMS consent will not be shared with third parties for independent marketing purposes.

12. Compliance With Messaging Standards

Cleaning Fairies VA intends to operate its SMS program in accordance with applicable laws, regulations, wireless-industry standards, carrier requirements, and messaging-provider policies.

You agree not to use our communications channels to send unlawful, abusive, threatening, fraudulent, or harmful content.

We may suspend or discontinue SMS communications when reasonably necessary to:

Comply with legal or carrier requirements

Protect recipients

Prevent fraud or abuse

Respond to an opt-out request

Protect the security or integrity of our systems

13. Intellectual Property

The website and its original content, including text, graphics, branding, logos, photographs, designs, and other materials, are owned by or licensed to Cleaning Fairies VA and are protected by applicable intellectual-property laws.

You may view and use website content for personal, noncommercial purposes related to evaluating or purchasing our services.

You may not reproduce, distribute, modify, sell, publish, or commercially exploit our content without prior written permission.

14. Third-Party Services

We may use third-party services to provide website hosting, scheduling, customer-management, analytics, communications, payment processing, and other operational functions.

These services may be governed by their own terms and privacy policies. Cleaning Fairies VA is not responsible for independently operated third-party websites or services except as required by applicable law.

15. Website and Service Disclaimer

Our website and website content are provided on an “as available” basis.

To the extent permitted by law, Cleaning Fairies VA does not guarantee that:

The website will always be available

The website will be free from errors

Every inquiry will receive an immediate response

Every requested appointment will be available

Every message will be delivered without delay

Website information will always be complete or current

Nothing in these Terms excludes warranties or rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Cleaning Fairies VA will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of or inability to use the website or communications services.

This provision does not limit liability that cannot lawfully be excluded or limited.

17. Changes to These Terms

We may update these Terms periodically to reflect changes in our services, policies, technology, messaging programs, or legal obligations.

Updated Terms will be posted on our website with a revised effective date. Your continued use of our website or services after the updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

Material changes to SMS consent practices will not retroactively expand the scope of consent you previously provided. Additional consent may be requested where required.

18. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreement or confirmed booking terms, constitute the applicable agreement between you and Cleaning Fairies VA regarding the website, communications, and related services.

20. Contact Information

For questions about these Terms, contact:

Cleaning Fairies VA

Phone: (703) 899-5218

Email: [email protected]
Website: https://cleaningfairiesva.com/